Terms and Conditions


These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 18 years of age to use this website. By using this website, and by agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to Maple Syrup Direct’s use of cookies in accordance with the terms of Maple Syrup Direct’s privacy policy / cookies policy.


Every Maple Syrup Direct product may naturally vary in color and consistency with each new bottle purchased. These natural variations do not in any way affect the quality, taste or efficacy of the product.


Every product you purchase on Maple Syrup Direct’s website will be delivered at your door either by FEDEX, UPS, USPS, or Canada Post. At every purchase you will receive a delivery status email as soon as our product reaches either FEDEX, UPS, USPS or Canada Post and you will be able to follow up its delivery on their websites solely.


Every delivery will follow FEDEX, UPS,USPS or Canada Post’s standard delivery procedures, which is completely out of our hands. If no person is present to accept the package at the location specified, or if you provide us the wrong address, FEDEX, UPS, USPS or Canada Post deliver will follow its own standard procedures, which you can read on the associated websites listed below:

  • FEDEX / http://www.fedex.com/us/service-guide/after-you-ship/terms/
  • UPS /https://www.ups.com/content/us/en/resources/ship/terms/shipping/index.html?WT.svl=Footer
  • USPS / https://about.usps.com/publications/pub141/summary-of-our-terms-and-conditi.htm
  • Canada Post / https://www.canadapost.ca/tools/pg/terms/default-e.asp

If the wrong address was supplied by the customer, an additional fee for re-delivery may apply based on individual circumstance.

Please check your delivery information carefully at time of order.

We deliver our products worldwide and dependent on the destination the carrier may vary FEDEX, UPS, USPS or Canada Post

Please note:

We are not responsible for late deliveries caused by acts of God (weather conditions, storms, hurricanes, earthquakes, etc.) and caused by any third parties such as FEDEX and your Country Customs and no refunds will be issued for these reasons.

Order Changes

All changes and updates to your order should be done within 24 hours of placing the order. Please double check all the information in your order when you place it. Changes and updates that are requested after this 24 hours period are subject to a $10 administration fee. Unfortunately, during peak time (festive holidays) it is extremely difficult to make changes to an existing order. We will make every effort, but change requests are not guaranteed.

Order Cancellations

Orders may be cancelled at no charge within 24 hours of placing the order. After a period of 24 hours, a $25 administration fee may apply to all cancellations.

Maple Syrup Direct uses biodegradable recycled packaging wherever possible. Please recycle the content of your package.

Return policy

Maple Syrup Direct does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Maple Syrup Direct does not take title to the refunded item. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@maplesyrupdirect.com with details of the product and the defect. You can send the item you consider defective to our 9110 Main Street, Florenceville- Bristol, NB, E7L 2A5, Canada

License to use website

Unless otherwise stated, Maple Syrup Direct and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;]
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website, except for content specifically and expressly made available for redistribution.

Where content is specifically made available for redistribution, it may only be redistributed within your organization.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Maple Syrup Direct’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without Maple Syrup Direct’s express written consent.

Restricted access

Access to certain areas of this website is restricted. Maple Syrup Direct reserves the right to restrict access to other areas of this website, or indeed this entire website, at Maple Syrup Direct’s discretion.

If Maple Syrup Direct provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

Maple Syrup Direct may disable your user ID and password at sole discretion without notice or explanation.

No warranties

This website is provided “as is” without any representations or warranties, express or implied.

Maple Syrup Direct makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Maple Syrup Direct does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Limitations of liability

Maple Syrup Direct will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Maple Syrup Direct has been expressly advised of the potential loss.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, Maple Syrup Direct has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Maple Syrup Direct’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Maple Syrup Direct’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Maple Syrup Direct.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


You hereby indemnify Maple Syrup Direct and undertake to keep Maple Syrup Direct indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Maple Syrup Direct to a third party in settlement of a claim or dispute on the advice of Maple Syrup Direct legal advisers) incurred or suffered by Maple Syrup Direct arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to Maple Syrup Direct’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Maple Syrup Direct may take such action as Maple Syrup Direct deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


Maple Syrup Direct may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.


Maple Syrup Direct may transfer, sub-contract or otherwise deal with Maple Syrup Direct rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions constitute the entire agreement between you and SKEDADDLE in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with the laws of the province of New Brunswick / Canada.

Registrations and authorizations

Maple Syrup Direct is registered [as a Trading name of Hilltop Farm Forestry Group in] with [TRADE REGISTER]. You can find the online version of the register at [www.maplesyrupdirect.com].

[Maple Syrup Direct’s] registration Business Number (BN) is [819661562NP0001].

Maple Syrup Direct’s Tax number is 00000000000. (Natalie is getting this)

Maple Syrup Direct

9110 Main Street, Florenceville-Bristol, NB, E7L 2A5, Canada

Telephone number: +1 506-392-5202

email: info@maplesyrupdirect.com